Terms and Conditions

Effective Date: 8/24/2025
Business Name: Aequora Bodywork LLC
Location: Portland, Oregon
Website: www.aequorabodywork.com

1. Acceptance of Terms

By accessing and using this website or booking our services, you freely agree to be bound by these Terms and Conditions, and avow that you have availed yourself of any, or no, legal counsel as you deemed necessary in so agreeing. If you do not agree with any of these terms, please do not, and you are not permitted to, use this site or our services.

2. Services

Aequora Bodywork LLC (“Aequora,” “we,” “our,” or “us”) offers professional massage therapy services to the Public (“you,” “your,” “Client,” or “the client”) in accordance with Oregon state licensing regulations. All therapists are licensed by the Oregon Board of Massage Therapists (OBMT). Our services are intended to promote relaxation, pain relief, and general wellness, and do not replace medical care. Any communications with clients regarding their treatment is informational, and may not be interpreted as a medical diagnosis, prescription, medical advice, or mental health counseling. Please consult with your PCP or other medical professional for whom those services are within scope.

3. Appointments, Cancellations, and No-Shows

• Appointments can be made online, or in person.

• We will arrive at the designated location at the scheduled time. We will knock/ring/text and wait for one minute. If we have received no response, we will wait in the car until 10 minutes past the scheduled appointment time and try again. At 15 minutes past the scheduled appointment time, we will make a final attempt. If we still receive no response, we will consider it a no-show and cancel the appointment. If the client arrives late, but before the therapist leaves, the session may proceed in the remaining time. There will be no reduction in cost or extension of time.

• The scheduled hands on time is 60 or 90 minutes, but we do not guarantee that it will be exactly that long. It may be reduced by, for example and without limitation:

  • The client’s documentation being incomplete, requiring the therapist to spend time completing and/or reviewing it at the start of the appointment.

  • The space being improperly prepared per §11, below.

  • You live in an area with limited parking options.

  • We were unexpectedly delayed by forces beyond our control, such as traffic accidents or inclement weather.

• Reductions in hands-on time for causes under the client’s control will not be compensated, nor will appointment times be extended.

• Reductions in hands-on time for causes under the therapist’s control will be fairly compensated on a case by case basis. Remedies may include rescheduling (with no penalty), cancelling (with no penalty and refunding any money already paid), completing the remaining session time at a reduced price, or a reduced fee on the next session. The client will be free to choose from several offered options.

• We require at least 24 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may be subject to a fee up to 100% of the scheduled service price, which will be charged to the you card you provided when making the booking.

• Repeated no-shows, late cancellations, or late arrivals may result in refusal of future bookings.

• Any exceptions to these terms are made on a case-by-case basis at the sole discretion of the owner, and do not imply precedent or an ongoing waiver of the terms on future occasions.

4. Minor clients (17 or younger)

• We accept minor clients from the ages of 10-17.

• All minor clients require a legal guardian to sign the Consent to Treat and Terms and Conditions forms when first establishing care.

• Oregon law allows minors 14 and older to make autonomous health-care decisions without the knowledge or approval of a guardian. However, when treating 14-17 year old clients in their homes, we require a guardian to be on the premises, though not in the treatment space without the minor client’s consent.

• For minor clients 13 years and younger, we additionally require a guardian to be in the room, or in an adjoining space with a clear view through an open door throughout the treatment. If the guardian must step away, the treatment session will be paused, and will resume again when the guardian returns.

• All clients, minor or adult, are afforded complete privacy while dressing/undressing and getting on/off the table.

• Minor clients are required to keep their undergarments on during treatment. Swimwear is an acceptable substitute.

5. Client Health and Safety

• Before your session, please disclose any health conditions, recent injuries (including bruising, scrapes, cuts, scratches, sores, blisters, rashes or other skin breaks), allergies, or if you are pregnant.

• The maximum load capacity of the table is 600 lbs. If you are near or above this weight, please do not book, but do feel free to contact us if you need assistance locating a provider.

• If you are ill (including with cold, flu, COVID-19, or other communicable illnesses), please reschedule your appointment. If it is less than 24 hours before your appointment, please call or text the therapist at the number you received in your Appointment Reminder email.

• You have the right to alter or suspend the treatment at any time. You have the responsibility to immediately notify your therapist if at any time you feel uncomfortable, at risk of injury, or unsafe in any way (e.g. physically, emotionally, etc.).

• If you are under the influence of intoxicants, you are unable to give your informed consent and unable to provide accurate feedback during a massage to ensure you are not injured, rendering it unsafe and unethical to proceed with treatment. Please refrain from consuming any substances which may compromise your cognitive abilities, coordination, perceptions, reaction times, or produce unpredictable behavior prior to the appointment time.

• We reserve the right to refuse or limit service if a therapist believes massage is contraindicated or unsafe for the client at that time.

6. Therapist Health and Safety for Outcall (“in-home”) Massage

• In the event that your therapist is injured, ill, or otherwise unable to fulfill the appointment due to circumstances beyond their control, we will make every effort to notify you as early as possible, and will reschedule your appointment without penalty.

• Your therapist must have a reasonably safe treatment space to work in, and path with which to reach the treatment space. Please see our FAQ page and §11 below for more details. Any extra time the therapist has to spend preparing the space will reduce your hands-on time; the massage will still end at the scheduled time.

• The therapist will not participate in moving furniture or other heavy items.

• Pets must be secured in a separate space, including exterior and interior spaces needed to access the treatment space, during the duration of the appointment (from therapist’s arrival to departure). If a pet is not secured upon arrival, the therapist will wait outside for the client to do so. If a dog is in a fenced space needed to access the front door, the therapist will call/text the client and wait outside the gate or in the car until the dog is moved. The client is responsible for these delays which will not be compensated in time or money.

• Please refrain, and ask others present to refrain from smoking or vaping any substances in the the treatment space during the session.

• If the client or other persons on the premises are seen to be under the influence of intoxicants, behaving erratically, or otherwise creating an unpredictable and unsafe environment, the session will terminate immediately.

• Prior to entering the premises, the therapist will notify a trusted contact. At the conclusion of the appointment, the therapist will again notify a trusted contact.

• If the therapist determines that the environment is not conducive to providing safe massage therapy, they may cancel the appointment, treating it as a late cancelation under §3 above.

• Damage to, or loss of the therapist’s equipment due to intentional or careless acts of the client, including the therapist abandoning their equipment under threat or in fear for their safety, are the client’s financial responsibility. The cost of replacing or repairing, at the therapist’s sole discretion, said equipment will be immediately charged to the card on file. Your use of our services and your agreement to these Terms and Conditions grants your advance approval for such charges, which will be itemized to you in a receipt.

7. Professional Boundaries and Conduct

• All licensed massage services in Oregon are strictly professional and non-sexual as a matter of law and professional ethics. Any inappropriate behavior, remarks, or conduct will result in immediate termination of the session and may be reported to authorities.

• Clients must behave respectfully and appropriately at all times.

• In accordance with the laws of the State of Oregon, you will be will be covered with a sheet (“draped”), and only the region being actively worked will be undraped. Undraped nude massage is against the law in Oregon.

8. Payments and Pricing

• Payment is due at the time of service unless otherwise arranged.

• Fees which may be added to the cost of the massage itself include

  • Travel: flat rate of $20 on all outcall massages

  • Parking: in neighborhoods with metered parking a fee will be charged based on the Parking Kitty rate in Portland ($3.30/hr as of this writing). The time charged will be the appointment time, plus 30 minutes, rounded to the next half hour. For example, the parking fee for a 60-minute massage with an 85-minute appointment time would be $6.60 for 2 hrs of parking (1 hr 25 min + 30 minutes= 1 hr 55 min, rounded up to 2 hrs @ $3.30/hr = $6.60).

  • Transaction surcharge: domestic credit card transactions will add a 3% surcharge at checkout. Stripe, our payment processor, accepts some international credit cards, but there will be a higher surcharge of 6% charged if you choose to use one.

• We accept cash in exact amounts, most domestic credit and debit cards, Google Pay, and Apple Pay. We do not accept personal checks or money orders. We do not carry cash and cannot make change for cash payments.

• Prices are subject to change without notice. We honor the rate at the time of booking.

• At the time of booking, you will be asked to place a debit or credit card on file to confirm your reservation - it will not be charged at the time of booking. If you don’t use an alternative form of payment at checkout, this is the card that will be charged after the session.

• The card on file may also be charged as described in §3 and/or §6.

9. Privacy and Confidentiality

We are committed to protecting your privacy and complying with all applicable confidentiality laws. Information you provide is used only to provide safe and effective services and is never shared without your consent, except as required by law. Please see the Privacy Policy.

10. Website Content and Intellectual Property

All content on this site, including text, graphics, images, and logos, is the property of Aequora Bodywork LLC and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

11. Disclaimer of Liability

• We strive to provide safe and effective services, but we make no guarantees about individual results. To the fullest extent permitted by law, Aequora Bodywork and its staff are not liable for any injury, loss, or damage that may result from your use of our services or website.

• We are not liable to the client for loss of time or wages for any reason.

• We will make every effort to avoid damage to your property while carrying and setting up our equipment and performing the massage, but cannot be held responsible for incidental damage. The client may reduce this risk by preparing their space in advance. For example and without limitation:

  • Ensuring a path that is at least 36” wide and free of trip hazards from the entry door to their chosen treatment room.

  • Choosing a treatment space that can be accessed without the need to carry equipment up or down stairs.

  • Ensuring that the space for treatment has, at minimum, a 9’x12’ space that is free of furniture and trip hazards, and delicate or fragile items have been reasonably distanced from this perimeter.

• No liability for Aequora’s failure to perform will exceed the value of the services at the time of booking, and will be further limited to the amount actually paid by Client.

12. Third-Party Links

Our site may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of any third-party websites.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of laws provisions. Any disputes arising from these Terms will be resolved in the courts of Multnomah County, Oregon.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a new “Effective Date.” Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact:

Aequora Bodywork LLC
Portland, OR
tomjacobs.lmt@gmail.com
www.aequorabodywork.com